Terms of service

OVERVIEW

This website is operated under the trading name REJÜ.

Throughout the site, the terms “REJÜ”, “we”, “us” and “our” refer to the operator of REJÜ.

REJÜ offers this website, including all information, tools, products and services available from this site to you, the user, subject to your acceptance of these Terms of Service and any other policies or notices referenced on this website.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced in these Terms or made available by hyperlink.

These Terms apply to all users of the website, including without limitation browsers, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website.

By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access the website or use our Services.

Any new features, products, services or tools added to the store may also be subject to these Terms.

You can review the most current version of these Terms at any time on this page.

We may update or amend these Terms from time to time by posting the revised version on this website. Changes will not affect rights or obligations that arose before the changes took effect unless permitted by applicable law.

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that enables us to offer and sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you have the legal capacity to enter into a contract with us.

If you are under 18, you should only use this website or purchase products with the involvement and permission of a parent or legal guardian where required.

You may not use our products or Services for any illegal or unauthorised purpose.

You must not, in your use of the Service, violate any applicable laws or regulations, including intellectual property, consumer protection, fraud, data protection and privacy laws.

You must not transmit viruses, worms, malware or any other malicious or destructive code.

A serious breach of these Terms may result in the suspension or termination of your access to the Service.

Nothing in these Terms affects any rights you have under applicable consumer law.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse or restrict access to the Service where we have a legitimate reason to do so, including suspected fraud, misuse of our website, violation of these Terms or risks to the security of our website or customers.

Any refusal or restriction will remain subject to applicable law and will not affect rights you have in relation to an existing valid order.

You understand that information you submit through the website, other than payment information, may be transferred across various networks and adapted to meet technical requirements of connecting networks or devices.

Payment information is handled using appropriate secure payment systems provided by our payment providers.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any substantial portion of the Service or website content without our prior written permission, except where permitted by law.

The headings used in these Terms are included for convenience only and do not affect their interpretation.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We take reasonable steps to ensure that information presented on our website is accurate and up to date.

However, general informational material made available on this website may not always be complete, current or suitable for every individual circumstance.

Information provided on the website should not be treated as professional medical, healthcare or other specialist advice unless expressly stated otherwise.

Where our products relate to hair, scalp, beauty or personal care, individual experiences and results may vary.

Any historical information provided on the website is provided for reference and may no longer reflect current circumstances.

We may update or modify website content from time to time.

Nothing in this Section limits our responsibility to provide customers with information required by applicable consumer law or our responsibility where a customer reasonably relies on information that forms part of their contract with us.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change from time to time.

Any price change will not affect an order that has already been accepted by us unless there has been an obvious pricing error or another circumstance permitted by law.

We may modify, suspend or discontinue all or part of the website or Service where reasonably necessary.

We will not be liable for changes to or discontinuation of the website where doing so would improperly restrict your statutory rights or our obligations in relation to an existing contract with you.

All prices displayed at checkout will be shown together with any taxes, delivery charges or other mandatory costs that we are required to disclose before you place your order.

SECTION 5 - PRODUCTS AND SERVICES

Certain products or Services may be available exclusively through our website.

Products may be subject to availability and quantity limitations.

Returns, cancellations, exchanges and refunds are subject to our Refund Policy and your statutory rights under UK consumer law.

We make reasonable efforts to display product colours, images, packaging and appearance accurately.

However, colours and appearance may vary depending on your device, screen settings, manufacturing variations or subsequent packaging changes.

Minor differences that do not materially affect the nature or quality of the product may therefore occur.

We may limit the sale of our products to particular people, geographical regions or jurisdictions where there is a legitimate reason to do so, including legal, regulatory, shipping, fraud-prevention or supply considerations.

We may limit quantities available for purchase, including where we reasonably believe an order is intended for unauthorised resale.

Product descriptions, availability and pricing may change from time to time.

We may discontinue a product at any time.

Any offer is void where prohibited by applicable law.

Products supplied to consumers will be as described, of satisfactory quality and fit for any particular purpose made known to us where the law requires.

Nothing in these Terms excludes or limits those statutory rights.

Unless specifically stated otherwise, information relating to cosmetic, haircare, beauty or personal-care products is provided for general informational purposes and is not intended to diagnose, treat, cure or prevent any disease or medical condition.

If you have a medical condition, allergies, scalp condition, sensitivity or concerns about whether a product is appropriate for you, you should seek appropriate professional advice before use.

You should use products in accordance with the instructions, warnings and ingredient information supplied with them.

SECTION 6 - ORDERS, BILLING AND ACCOUNT INFORMATION

When you place an order through our website, you are making an offer to purchase the products in your order.

Your order is accepted when we send you confirmation that we have accepted the order or otherwise confirm that the goods have been dispatched, depending on the checkout and order-confirmation process used on our store.

We reserve the right to refuse or cancel an order where we have a legitimate reason to do so.

This may include:

suspected fraud or unauthorised payment;
incorrect or incomplete customer information;
product unavailability;
an obvious pricing or description error;
suspected unauthorised resale;
inability to deliver to the supplied address; or
legal or regulatory restrictions.

If we cancel an order after taking payment, we will refund the relevant amount using the original payment method unless another method is agreed with you.

We may limit quantities purchased per person, household, payment method or order where reasonably necessary.

We may contact you using the email address, billing information or telephone number supplied with your order if we need further information.

You agree to provide current, complete and accurate purchase and account information.

You are responsible for promptly updating your account information where necessary.

For information about cancellations, returns and refunds, please review our Refund Policy.

SECTION 7 - DELIVERY

Delivery options, estimated delivery times and applicable delivery charges will be displayed on our website or during checkout.

We will deliver products to the delivery address supplied when you place your order.

You are responsible for ensuring that the delivery information you provide is complete and accurate.

Delivery dates and timeframes displayed on the website are estimates unless we expressly agree to a specific delivery date.

We will deliver your order without undue delay and within the timeframe required by applicable consumer law unless a different timeframe has been expressly agreed with you.

International or cross-border shipments may be subject to customs procedures, import requirements or delays outside our reasonable control.

Where additional import charges, customs duties or taxes may apply, we will provide information as required by applicable law.

Risk in goods purchased by a consumer will pass to you when the goods come into your physical possession or the possession of a person identified by you to receive them, except where the law provides otherwise.

If your order is delayed, lost or damaged in transit, please contact us at support@tryreju.com so that we can investigate and provide any remedy to which you are entitled.

SECTION 8 - CANCELLATIONS, RETURNS AND REFUNDS

Your rights to cancel, return products or receive a refund depend on the circumstances and applicable UK consumer law.

For most goods purchased online by UK consumers, you generally have a statutory right to cancel your order within 14 days after receiving the goods without providing a reason, unless an applicable legal exception applies.

Where you exercise a statutory cancellation right, you generally have a further 14 days to return the goods after notifying us of your cancellation.

Certain products may be excluded from the statutory cancellation right, including in circumstances permitted by law.

For example, cancellation rights may be restricted for sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

Any such restriction will only apply where legally permitted.

This does not affect your rights where goods are faulty, damaged, not as described or otherwise fail to comply with applicable consumer law.

Details of how to cancel, how to make a return, responsibility for return costs and how refunds are processed are set out in our Refund Policy.

Nothing in our Refund Policy or these Terms restricts your statutory rights.

SECTION 9 - OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, integrations or services supplied by third parties.

Unless otherwise stated, we do not control those third-party services.

Your use of third-party tools may also be governed by the relevant third party's own terms and privacy policies.

We are not responsible for the acts or omissions of independent third parties except to the extent that applicable law provides otherwise.

You should review the relevant third-party terms before using their services.

We may introduce additional services, features, tools or resources in the future.

Unless stated otherwise, use of features made available directly through our website will remain subject to these Terms.

SECTION 10 - THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These websites are not necessarily affiliated with or controlled by REJÜ.

We are not responsible for third-party websites, their availability, content, privacy practices, security or products and services.

A link from our website does not necessarily constitute our endorsement of the third party.

You should review the policies and terms of any third-party website before entering into a transaction with that third party.

Nothing in this Section excludes any liability that cannot lawfully be excluded.

SECTION 11 - USER COMMENTS, REVIEWS, FEEDBACK AND OTHER SUBMISSIONS

If you submit reviews, photographs, comments, suggestions, ideas or other material to us, you remain responsible for the material you submit.

Where you intentionally submit material for publication, marketing or promotional use, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, adapt and distribute that material for reasonable business and promotional purposes, subject to applicable law and any specific permissions agreed with you.

This licence does not transfer ownership of your intellectual property to us.

You confirm that you have the rights necessary to submit any material you provide to us.

You must not submit content that:

infringes another person's intellectual property rights;
violates privacy or data-protection rights;
is knowingly false or misleading;
is defamatory;
contains unlawful, threatening, abusive or obscene material;
contains malware or malicious code; or
otherwise violates applicable law.

You must not impersonate another person or deliberately misrepresent the origin of submitted content.

We may moderate or remove content where reasonably necessary, including content that violates these Terms or applicable law.

We are not required to publish every review, comment or submission we receive.

However, where we display consumer reviews or testimonials, we will not knowingly present them in a manner that is false or materially misleading.

SECTION 12 - PERSONAL INFORMATION AND PRIVACY

Our collection and use of personal information is governed by our Privacy Policy.

Our Privacy Policy explains, among other things, the types of personal information we collect, why we collect it, how it may be used or shared, how long it may be retained and the rights available to you under applicable data-protection law.

Please review our Privacy Policy before submitting personal information through the website.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions.

These may relate to product descriptions, pricing, promotions, availability, shipping charges or estimated delivery times.

We may correct genuine errors, inaccuracies or omissions and update relevant information.

If an error affects an order you have already placed, we will act reasonably and in accordance with applicable consumer law.

Where an obvious pricing error occurs, we may contact you to give you the opportunity to purchase the product at the correct price or cancel the affected order.

If we cancel an affected order after payment has been taken, the amount paid will be refunded.

Nothing in this Section permits us to retrospectively change an agreed contract in a way that would be unfair or contrary to applicable consumer law.

SECTION 14 - PROHIBITED USES

You must not use our website or its content:

(a) for an unlawful or fraudulent purpose;

(b) to encourage or participate in unlawful activity;

(d) to infringe our intellectual property rights or those of another person;

(e) to harass, threaten, abuse, defame or unlawfully discriminate against another person;

(f) to knowingly submit false or materially misleading information;

(g) to transmit malware, viruses or other malicious code;

(h) to unlawfully collect, harvest or track personal information;

(i) to spam, phish, scrape or otherwise interfere with the website in an unauthorised manner;

(j) to gain or attempt to gain unauthorised access to systems, accounts or data;

(k) to interfere with the security or proper operation of the website; or

(l) for any other purpose that violates applicable law.

We may restrict or terminate access to the website where we reasonably believe these restrictions have been breached.

SECTION 15 - INTELLECTUAL PROPERTY

Unless otherwise indicated, the website and its contents, including branding, logos, graphics, photographs, videos, product copy, page designs and other materials created or owned by us, are owned by or licensed to REJÜ and are protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial use.

You may not reproduce, distribute, modify, republish, sell or commercially exploit our protected content without prior written permission, except where permitted by law.

Third-party trade marks, names and content remain the property of their respective owners.

Nothing in these Terms gives you ownership of REJÜ's intellectual property.

SECTION 16 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability for:

death or personal injury caused by negligence where liability cannot lawfully be excluded;
fraud or fraudulent misrepresentation;
breach of statutory rights that cannot lawfully be excluded or restricted; or
any other liability that cannot legally be excluded or limited.

If you are a consumer, we are responsible for losses or damage that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that is not foreseeable, except where applicable law provides otherwise.

If you use our website or products primarily for business or commercial purposes, consumer protections may not apply in the same way and additional limitations permitted by law may apply.

We do not guarantee that the website will always be available, uninterrupted or completely free from technical errors.

We may temporarily suspend access for maintenance, security, technical or operational reasons.

We take reasonable steps to maintain the security and proper functioning of the website but cannot guarantee that every security threat, malicious attack or third-party disruption can be prevented.

Nothing in this Section affects your statutory rights in relation to products purchased from us.

SECTION 17 - INDEMNITY

If you use our website in the course of a business rather than as a consumer, you agree to indemnify us against reasonable losses, liabilities, claims and costs arising directly from your unlawful use of the website, your infringement of another person's rights, or your material breach of these Terms.

This Section does not require a consumer to indemnify us in circumstances where doing so would be unfair or unlawful under applicable consumer law.

SECTION 18 - SEVERABILITY, WAIVER AND ENTIRE AGREEMENT

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it valid and enforceable where legally possible.

If modification is not possible, the relevant provision will be treated as deleted.

The remaining provisions will continue in effect.

If we delay exercising or enforcing a right under these Terms, that does not necessarily mean that we have waived that right.

These Terms, together with our Refund Policy, Privacy Policy, Shipping Policy and any other policies expressly incorporated into them, form the agreement between you and us concerning your use of our website and purchases from us.

Nothing in this Section limits any statutory information or rights that apply to your transaction.

SECTION 19 - GOVERNING LAW, JURISDICTION AND CHANGES TO THESE TERMS

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer resident in Scotland, Northern Ireland or another jurisdiction, you will continue to benefit from any mandatory consumer protections that apply to you and cannot lawfully be excluded by choosing the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in a court that has jurisdiction under applicable law, including where applicable the courts of the part of the United Kingdom in which you live.

Nothing in these Terms requires a UK consumer to bring proceedings exclusively in England and Wales where the law gives that consumer the right to bring proceedings elsewhere.

We may update these Terms from time to time to reflect changes to our business, Services, website, legal obligations or other legitimate circumstances.

The latest version will be published on this page.

Changes will apply from the date stated in the updated Terms and will not improperly remove rights that arose under an existing contract before the change.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms, our products or an order should be sent to:

REJÜ

Email: support@tryreju.com

Address:
Office 20679
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom